zzko Privacy Policy — Your Data, Our Responsibility
We are committed to protecting your personal information and being transparent about how we use it.
This Privacy Policy describes how zzko ("we", "us", "the Platform") collects, uses, stores, and shares personal information provided by users ("you", "Player") when you access or use the zzko website at https://zzko.org, including all associated games, betting services, promotional features, and customer support channels. By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Policy should be read together with our Terms and Conditions, which govern your use of the Platform more broadly. If you do not agree with the terms of this Privacy Policy, please refrain from using zzko. We may update this Policy from time to time; the current version will always be available on this page with the effective date displayed at the top. Your continued use of the Platform following any such update constitutes acceptance of the revised Policy.
SSL-Encrypted Data Transfer
All data exchanged between your device and zzko is protected by SSL encryption, ensuring your personal and financial information is never transmitted in plain text.
No Sale of Personal Data
zzko does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used only to operate and improve the Platform.
Right to Access and Correct
You have the right to access the personal data we hold about you and to request corrections to any inaccuracies. Contact our support team to submit a data access request.
Cookie Transparency
zzko uses cookies to enhance your experience and analyse site performance. You can manage your cookie preferences through your browser settings at any time.
Right to Erasure
Subject to legal retention obligations, you may request that we delete your personal data. We will respond to all verified erasure requests within a reasonable timeframe.
Dedicated Privacy Contact
For any privacy-related query, request, or complaint, you can reach our support team via the email address displayed in the footer of this page. We aim to acknowledge all requests within 48 hours.
zzko collects personal information in several ways — directly from you when you register or interact with the Platform, automatically as you browse, and from third-party payment providers with whom you transact. The categories of personal data we collect include:
Registration and Identity Data
When you create a zzko account, we collect your full name, date of birth, residential address, email address, and mobile phone number. This information is necessary to verify your identity, confirm age eligibility (21+), and maintain your account in accordance with our Terms and Conditions.
Financial and Transaction Data
We record details of all deposits and withdrawals made through the Platform, including transaction amounts, timestamps, payment method identifiers (such as your bKash or Nagad account reference), and transaction status. This data is essential for processing payments, preventing fraud, and complying with anti-money-laundering requirements.
Usage and Technical Data
We automatically collect technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bet history, and referring URL. This data helps us maintain platform security, improve user experience, and detect unusual activity patterns.
Verification Documents
As part of our KYC process, we may request copies of government-issued identification documents (such as a National Identity Card or passport) and proof of payment method ownership. These documents are securely stored, used solely for verification purposes, and retained only for as long as required by applicable regulations.
zzko uses the personal data we collect for the following purposes, all of which are necessary to operate the Platform lawfully and effectively:
- To create and manage your account, verify your identity, and confirm age eligibility.
- To process deposits and withdrawals and manage your zzko account balance accurately.
- To provide customer support, investigate complaints, and respond to account enquiries.
- To send you transactional communications (such as deposit confirmations and withdrawal notifications) and, where you have opted in, promotional communications about offers and bonuses.
- To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited activities in accordance with our Terms and Conditions.
- To analyse user behaviour and Platform performance in order to improve our products, services, and responsible gaming features.
We process your personal data only where we have a valid legal basis to do so. The legal bases on which zzko relies are:
- Contract performance — processing is necessary to fulfil our contractual obligations to you as a registered Platform user.
- Legal obligation — processing is required to comply with anti-money-laundering regulations, KYC requirements, and other applicable legal obligations.
- Legitimate interests — processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
- Consent — for sending promotional communications. You may withdraw your consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
zzko does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Payment Service Providers
We share transaction data with our payment partners (including bKash, Nagad, Rocket, and Upay) solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for the data they handle.
Technology and Security Partners
We work with technology vendors who assist with platform infrastructure, fraud detection, and security monitoring. These vendors are bound by confidentiality agreements and are permitted to use your data only for the specific services they provide to zzko.
Legal and Regulatory Authorities
Where required by applicable law or in response to a lawful request from a government authority, law enforcement agency, or court, we may disclose your personal data. We will notify you of such disclosure where legally permitted to do so.
zzko uses cookies and similar tracking technologies to operate core platform features and to understand how users interact with the site. The types of cookies we use include:
- Essential cookies — required for the Platform to function correctly, including session management and security tokens. These cannot be disabled without affecting core functionality.
- Analytics cookies — used to collect aggregated, anonymised data about how users navigate the Platform, helping us identify areas for improvement.
- Preference cookies — used to remember your settings and preferences (such as language selection) so that your experience is consistent across visits.
You can control and manage cookies through your browser's privacy settings. Please note that disabling essential cookies may prevent certain Platform features from functioning correctly. We do not use cookies to serve third-party advertising.
zzko retains your personal data for as long as your account is active and for a further period as required by applicable anti-money-laundering and financial regulations. As a general principle, account and transaction records are retained for a minimum of five (5) years following account closure or the last transaction, whichever is later, to comply with applicable record-keeping obligations.
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it. If you request erasure of your personal data before the end of the applicable retention period, we will restrict processing to the minimum required by law.
As a user of zzko, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address shown in the footer of this page:
- Right of access — you may request a copy of the personal data we hold about you.
- Right of rectification — you may request correction of any inaccurate or incomplete personal data we hold.
- Right to erasure — you may request deletion of your personal data, subject to applicable legal retention obligations.
- Right to restrict processing — you may request that we limit the processing of your data in certain circumstances, for example while a rectification request is being assessed.
- Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
We will respond to all verified data rights requests within a reasonable timeframe and in any event no later than thirty (30) days of receipt. We may need to verify your identity before processing your request to protect against unauthorised disclosure.
zzko implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure server infrastructure with firewall protections.
While we take data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
The zzko Platform does not contain links to external third-party websites. All navigation on the Platform is internal. If you independently access any third-party service (such as a payment provider's website or app), please refer to that provider's own privacy policy for information on how they handle your data. zzko accepts no responsibility for the privacy practices of any external party.
zzko is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please notify us immediately via the support email displayed in the footer.
zzko may revise this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this Policy periodically. Your continued use of the Platform following the posting of any updated Policy constitutes your acceptance of those changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way zzko handles your personal data, please contact our support team using the email address displayed in the footer of this page. We are committed to handling all privacy enquiries professionally and confidentially, and we aim to respond to all requests within 48 hours Bangladesh Standard Time (BST, UTC+6).
Your Privacy Matters — Play with Confidence
Now that you understand how zzko protects your data, explore our full range of games and betting markets with complete peace of mind.